Daily 07:00–14:00 WITA
Contact us
The fastest way to reach us is WhatsApp on +62 877-9285-5999, typically answered within a few minutes during opening hours of Daily 07:00–14:00 WITA. You can also call the same number or email info@familytripsbali.com. We are based in Sanur, Denpasar, Bali.
How booking works
- 1
Pick a tour and tap "Book on WhatsApp". The message opens prefilled with the tour name, location, duration and price.
- 2
Add your date, how many people, and the name of your hotel or the area you are staying in.
- 3
You get a reply confirming availability and the transfer price, plus an exact map pin for the meeting point.
- 4
Pay on the day, in Indonesian rupiah, by cash or card.
Where we are
The office is in Sanur, Denpasar, Bali. Tours themselves depart from their own meeting points across Bali — Ubud, Sukawati, Kintamani, Uluwatu, Jatiluwih, Nusa Penida and more — and the exact pin for yours is sent on WhatsApp when you book. Several are down small lanes that mapping apps place incorrectly, so use the pin rather than searching by name.
Booking questions
How do I book a tour with ATV in Bali?
Every tour on this site is booked by WhatsApp message. Tapping any booking button opens WhatsApp with the tour name, location, duration and price already filled in — you add your date, the number of people and your hotel, and send it. There is no account to create and no online payment form.
Do I need to pay a deposit to book?
No prepayment is required. You book on WhatsApp and pay in cash or by card on the day, in Indonesian rupiah.
How far in advance should I book a Bali activity?
One to two days ahead is usually enough for ATV, rafting and snorkeling in Bali. Book earlier for the Nusa Penida manta trip in peak season, for large groups, and for the Silver Class on Nusa Penida, where studio capacity is limited.
Can I change the date after booking?
Yes. There is no charge to move a booking to another date as long as you tell us more than 24 hours before the activity starts. Send a WhatsApp message to the same number you booked on.
What is the cancellation policy?
Free cancellation up to 24 hours before the activity starts. Cancellations inside 24 hours, or a no-show at the meeting point, are charged in full. There is no charge to move your booking to another date if you tell us before the 24-hour window.
Can I book for a large group?
Yes. Group sizes on these activities run up to 20 people depending on the tour, and larger groups can be split across multiple boats, rafts or departure times. Send the group size on WhatsApp and it will be arranged before you commit.
Which currency do I pay in?
All activities are charged in Indonesian rupiah (IDR). The US dollar figures shown on this site are indicative only and move with the exchange rate.
How quickly will I get a reply on WhatsApp?
Messages are typically answered within a few minutes during opening hours, which are 07:00 to 14:00 WITA (Bali time), seven days a week. Messages sent outside those hours are answered the next morning.